Returns

Here is a summary of Prismiera's returns and refund process. See our Refund Policy for the full terms.

Change-of-mind returns

For hygiene reasons, pierced earrings are final sale for change of mind, fit, comfort, or preference. We do not accept returns or exchanges for those reasons. Damaged, defective, incorrect, or not-as-described items are covered separately.

If something is wrong

For damage, incorrect items, or items that are not as described on arrival, please contact us within 7 days of delivery. If you discover a defect later, contact us as soon as you notice it. Email care@prismiera.com or use our Contact page, with your order number, a description, and photos of the item and packaging where available.

Keep the item and any remaining packaging while we review your claim. We may request reasonable additional information or arrange a prepaid return for inspection. Contact us before sending anything back.

For a confirmed issue, we will provide a replacement at no additional cost where one is available, or a full refund to your original payment method if a replacement is unavailable. The reporting request and final-sale policy do not limit your rights under applicable law.

Cancelling an order

Contact us before your order is dispatched and we will cancel it and refund you in full. Once it has shipped, our Refund Policy applies.