Refund policy

This policy applies to purchases from Prismiera US LLC through the Prismiera store.

Effective September 14, 2026. Orders placed before this update remain subject to the Refund Policy provided at the time of purchase.

Change-of-mind returns

For hygiene reasons, pierced earrings are final sale for change of mind, fit, comfort, or preference. We do not accept returns or exchanges for those reasons. This does not affect claims for damaged, defective, incorrect, or not-as-described items, or your rights under applicable law.

If something is wrong with your order

If an item arrives damaged, incorrect, or not as described, please contact us within 7 days of delivery so we can investigate promptly. If you discover a defect later, contact us as soon as you notice it. The seven-day reporting request does not limit any rights you have under applicable law.

Email care@prismiera.com or use our Contact page. Include your order number, a description of the issue, and clear photos of the item and packaging where available. If the issue cannot be shown in a photo, explain what is happening.

Please keep the item and any remaining packaging while we review your claim. We may request reasonable additional information or arrange a prepaid return for inspection before approving a replacement or refund. Contact us before sending anything back; we will provide the return instructions and cover the shipping cost for an inspection return we request.

For a confirmed damaged, defective, incorrect, or not-as-described item, we will provide a replacement at no additional cost where one is available, or a full refund to your original payment method if a replacement is unavailable. Any remedy required by applicable law remains available.

This process covers genuine defects and order errors. It does not cover ordinary wear or damage caused by misuse or intentional damage. We may decline claims supported by evidence of fraud, and we do not provide duplicate reimbursement for the same loss. These provisions do not limit your rights under applicable law.

Cancelling an order

Contact us before your order is dispatched and we will cancel it and refund you in full. Once it has shipped, the terms above apply.

How refunds are issued

Approved refunds are issued to the original payment method. We will notify you when the refund is processed; the time for funds to appear depends on your bank or card issuer.

Questions